WHAT TO DO UPON HEARING THE ALARM

During Daytime Hours (07:30-23:00):
During open hours, if the alarm sounds, you can call The Pheasant Inn to check all is OK.

During Nighttime Hours (23:00-07:30):
The Pheasant Inn does not have staff on duty through the night once the pub has closed. If the alarm is sounded during the night, there isan automatic emergency call-out made to members of our management team in the following call order:

India Young (General Manager)
07711 214347
Matt Leech (Head Chef)
07940 304498

The member of the team to pick up the call will speak directly with the alarm company and emergency services depending on the emergency taking place.

If you do require emergency assistance during the night, please feel free to call these direct mobile numbers for a member of our team to assist you.

If for any reason, the call out is not responded to by the above staff, the next port of call will be our sister property, Grosvenor Pulford Hotel which is manned 24/7 by their night porter. They will then get in touch with a team member at The Pheasant Inn.

Our key holders that are closest to the pub(with noted time frames) are:
Live-out Key Holders

India Young (General Manager) 20 minutes
07711 214347

Matt Leech (Head Chef) 20 minutes
07940 304498

IN THE EVENT OF A FIRE

DO:

• Familiarise yourself with your nearest escape route and fire alarm point, in the event that you are required to raise the alarm
• Take note of the fire instructions are posted in each room, which detail the safest escape route from your position
• Follow any instructions given by staff in the event of a fire
• Close doors behind you which will help to confine the fire
• Exit immediately to the fire assembly point (at the top of the inn’s car park) as far away from the main building as possible

DO NOT:

• Stop to collect belongings
• Re-enter the building

LOCAL MEDICAL CONTACTS

DENTIST
Tarporley Dental Centre
01829 732 213

HOSPITAL
Dial 999 or 111

DOCTORS
Village Surgery
01829 771 588

Breakfast is served in The Pheasant Inn restaurant daily from 08:00am to 09.45am. 

Please let our team know of any dietary requirements and we will be happy to accommodate you!

No-one likes to say good-bye, but we understand you’ve got to go sometime! On the morning of your departure, we kindly request that you vacate your room by 11am.

Please bring your key back to reception before leaving. Our breakfast staff will have your account invoice ready for you to check through. Please ensure you have paid your account in full before departing.

We are a fully dog friendly inn and welcome your furry friends with open arms!

Dogs are welcome to join you in the bar and restaurant, as well as in the bedrooms.

We do ask that you always keep them with you, and that barking is kept to a minimum.

A £25 charge will be made to your room account if you bring a dog with you, and we provide you with a dog bed, bowl and pack of treats.

Dog treats can also be found on the bar in the pub with a charity donations box alongside, proceeds from which goes to a local animal charity.

Check in the wardrobe of your bedroom, as many of our rooms have their own iron and ironing board provided. Should you require the use of an iron, please dial 0 on your in-room phone and ask a member of the team, who will gladly bring one to you.

When you have finished with the iron, we kindly ask that you drain the water from the iron and leave the iron outside the room for collection.

The Pheasant Inn is conveniently placed along the picturesque, 34-mile Sandstone Trail, home to some of Cheshire’s finest walks.

You will find plenty of signage on the trail, should you wish to complete the entire track. If you would like to enjoy some shorter traversing, we have compiled our very own walking guide to help you navigate some of the nearest trails during your visit! Click below to explore

https://thepheasantinn.co.uk/sandstone-trail-walking-in-cheshire/

Complimentary parking is available for all registered hotel guests.

The hotel cannot be responsible for items left in vehicles on the hotel property.

All rooms are equipped with an in-room telephone, from which you can dial the following numbers to make contact with our reception and other rooms:

Reception: 0
Carden: 25
Hawarden: 30
Eaton: 26
Chester: 31
Peckforton: 27
Bolesworth: 32
Cholmondley: 28
Tatton: 33
Beeston: 29
Tabley: 34
Delamere: 36
Rawhead: 37

External calls

To access an outside line, please dial 9 first, followed by the number required.

Please note the following call charges apply and will be automatically added to your account:

Local: £0.20 per minute
National: £0.20 per minute
Mobile: £0.50 per minute
International: £1.50 per minute

The Pheasant Inn operates a strict no-smoking policy throughout the building.

We appreciate your understanding and co-operation.

Non co-operation will result in additional cleaning charges being applied to your account.

If you do wish to smoke during your stay, we do ask that you use any of our public outdoor areas to do so.

There are plenty of ash trays provided for your convenience.

See below a list of local taxi operators who can assist you with your transport needs.

Pegasus Taxis 07576 661008
Abbey Taxis 01244 318 318
KingKabs 01244 343 434
Aries Travel 01829 732 557
Tarvin Cars 07890 454207

Lift the handset of your telephone and dial 46 followed by the time, as HHMM. For example: 46… 0730 for 07.30am.

An interpreted tone confirms that the time is set. This wake up call will be set for the following morning only, so if you are joining us for more than one night’s stay, please remember to re-set your call each day.

Complimentary WiFi is provided throughout The Pheasant Inn, in all of our bedrooms as well as in the bar and restaurant.

There is no password required to access, simply join the network Pheasant Public WiFi and you fill in the small form and be automatically connected when our network is selected.